Privacy Policy

At KorexStudio, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website building platform and related services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

Account Information: Name, email address, password when you create an account
Payment Information: Billing address, payment card details (processed securely by Stripe)
Website Content: Text, images, and other content you add to your websites
Contact Information: Messages you send through our contact forms
Support Communications: Information you provide when contacting customer support

1.2 Information Collected Automatically

When you access our services, we automatically collect:

Log Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages
Device Information: Device type, screen resolution, unique device identifiers
Usage Data: Features used, actions taken, frequency and duration of activities
Cookies: Session cookies, preference cookies, and analytics cookies (see Cookie section below)

1.3 Information from Third Parties

We may receive information from third parties, including:

Payment processors (payment status, fraud detection)
Analytics providers (aggregated usage statistics)
Social media platforms (if you connect accounts)

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process payments and manage your subscription
Send you transactional emails (welcome emails, payment confirmations, password resets)
Send you marketing communications (with your consent)
Respond to your comments, questions, and support requests
Monitor and analyze usage patterns to improve user experience
Detect, prevent, and address fraud, abuse, and technical issues
Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

3.1 Service Providers

We work with third-party service providers who help us operate our business:

Stripe: Payment processing - Stripe Privacy Policy
Email Service Provider: Transactional and marketing emails
Cloud Hosting: Data storage and website hosting
Analytics: Usage analysis and performance monitoring

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

3.3 Business Transfers

If KorexStudio is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. After account deletion:

Personal data is deleted or anonymized within 30 days
Website content is deleted within 30 days
Billing records may be retained for up to 7 years for legal and tax purposes
Anonymized analytics data may be retained indefinitely

5. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information and improve our services.

5.1 Types of Cookies We Use

Essential Cookies: Required for the platform to function (login sessions, security tokens)
Preference Cookies: Remember your settings and preferences
Analytics Cookies: Help us understand how you use our services

5.2 Managing Cookies

Most web browsers accept cookies by default. You can modify your browser settings to decline cookies if you prefer. However, this may affect your ability to use certain features of our services.

6. Your Rights and Choices

6.1 Access and Portability

You can access and download your personal information at any time through your account settings. You may also request a copy of all data we hold about you.

6.2 Correction

You can update your account information at any time through your account settings. If you cannot update certain information, contact us for assistance.

6.3 Deletion

You can delete your account and associated data at any time through your account settings. Some information may be retained as described in the Data Retention section.

6.4 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your preferences in your account settings. You will continue to receive transactional emails related to your account.

6.5 Do Not Track

Some browsers include a "Do Not Track" feature. Our services do not currently respond to Do Not Track signals.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (HTTPS/TLS)
Encryption of sensitive data at rest
Regular security assessments and updates
Access controls limiting who can access your data
Secure payment processing through PCI-compliant providers

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

9. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Right to Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@korexstudio.com. You also have the right to lodge a complaint with your local data protection authority.

10. CCPA Rights (California Users)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to opt out of the sale of personal information (we do not sell personal information)
Right to request deletion of personal information
Right to non-discrimination for exercising your rights

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of our services after the changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@korexstudio.com
Website: Contact Form